PwC Case Study - SoftOne Technologies Ltd

PricewaterhouseCoopers (PwC) is a network of firms in 157 countries with more than 208.000 people who are committed to delivering quality in assurance, advisory and tax services. Having offices in Athens and Thessaloniki, PwC offers -among other professional services- a wide spectrum of outsourcing services in the finance and accounting area to more than 140 enterprises and multinational organizations in Greece.

Efficiently supervise all accounting outsourcing operations to ensure regulatory compliance
Centrally manage more than 140 customer databases in a flexible manner
Optimize data migration process for enrolling new customers to PwC’s software application
Reduce complexity and high costs arising from accounting and bookkeeping outsourcing services
Timely detect changes and updates made to customers’ software applications
Easily update all customer databases with any tax legislation changes
Reduce PwC’s “dependency” on every single software vendor operating in the Greek market

Implemented “Soft1 300” software solution, incorporating all existing customer databases in a single platform
Developed a powerful workflow and project management system to promptly identify and resolve any outstanding issues
Utilized Soft1’s extremely friendly user interface to implement a single, standardized process control for monitoring all PwC customers
Exploited Soft1’s rich functionality to instantly transfer setup or/and changes made in a single database, to all existing customer databases
Provided necessary functionality to simultaneously upgrade all customer databases with new features and tax reforms
Designed advanced processes to automate complex accounting tasks such as generating financial statements or submitting tax forms online
Used Soft1’s embedded reporting tools to automatically produce extensive financials reports

Optimized business processes, less complexity and significant cost savings
Advanced process control, ensuring top quality in outsourcing services
Real-time information and improved decision making processes
20% saving in customers’ invoice data entry processing time
Significantly increased user satisfaction and customer perceived value ratios
50% reduction in new customers’ data migration cut-over time
60% less incoming support requests, related to the use of Soft1 (vs PwC’s previous software application)

Company name

PwC

Industry

Assurance, Advisory and Tax Services

Application replaced

Kefalaio

Soft1 application

Soft1 300

Implemented by

SoftOne Technologies S.A.

PwC

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