Quality Management Systems

SoftOne constantly invests on its IT infrastructure and cloud technologies in order to provide its customers with innovative solutions that completely adjust to their business needs.

Aligned with industry best practices and international standards, SoftOne plans and implements a complete Total Quality Management program that defines a series of steps required to carry out all business processes and performance measures to gauge its effectiveness. From the Board of Directors to employees, all SoftOne people fully support TQM and become involved in the continuous development of cost-effective, high quality products and cloud services.

Carrying forward its commitments, SoftOne applies IT Service and Information Security Management Systems certified under ISO/IEC 20000-1:2018 and EN ISO 27001:2013 standards respectively. The company has successfully undergone the external surveillance audit performed by TUV AUSTRIA HELLAS and is subject to regular assessments to ensure that its procedures remain in line with global standards on an on-going basis.



ISO/IEC 20000-1:2018

ISO/IEC 20000-1:2018 is the international standard specifically aimed at IT service management. It ensures that SoftOne implements an integrated set of management processes for the effective provision of on-premises and cloud services to its customers worldwide.


EN ISO 27001:2013

EN ISO 27001:2013 is the global standard providing requirements for an Information Security management system. It provides evidence that SoftOne performs a comprehensive suite of controls to deliver on-premises and cloud services that operate with utmost reliability and security.