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How SMBs respond to EM challenges

June 3, 2021


Mobile technology is used by both small and medium-sized businesses, and large enterprises. According to the IDC survey “”2019 Enterprise and SMB Mobility”, 62% of SMB employees use smartphones for business purposes, while this percentage is slightly lower than 64% for large enterprises.

Many SMBs rely almost entirely on mobile devices, especially in industries such as retail and services, where smartphones are the main devices for employees who plan jobs, accept and execute payments, and communicate with customers. Mobile device sales are growing rapidly in SMBs, as SMBs are directly driven by digital transformation.

However, less than 30% of SMBs have a mobility management solution, leaving a large number of devices unprotected and unmanaged, which is definitely a challenge that Enterprise Mobility has to face.

The role of EMM and UEM solutions

Mobile application management allows IT to define policies and controls on the use of apps, such as email, messaging and other business tools, without requiring complete endpoint management. The challenge for business managers at this level, in order for the BYOD policies to be extended, remains the fact that users do not usually want their devices to be managed by IT.

Another issue to be solved is integration with other technologies (networking, security and business software in general). Availability, ease of implementation and support are equally important factors when it comes to managed services. In addition, the role of providers and the channel is equally crucial in meeting the needs of SMBs.

The role of extensibility

One of the main differences between SMBs and large enterprises is the fact that management is not as predictable. Therefore, user-based SaaS management is essential, as it enables SMBs to scale management based on their needs. This is especially true for seasonal companies or SMBs with fluctuating employee numbers, especially as they eagerly want to remain competitive in the modern landscape of digital transformation.

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